Skip to main content
Bi-Ber

Cancellation & refunds

Cancellation terms & refunds — in detail

Clearly explained for every cancellation path: self-cancellation, withdrawal, provider cancellation, add-on removal, hardship, private payment and no-show.

This page explains clearly which cancellation rule applies and when. What is binding is always the concrete state you see before completing your booking, recorded at the time of booking — together with the Participant terms · Withdrawal policy.

At a glance

  • You cancel yourselfRefund per the provider's cancellation tier — the earlier, the higher.
  • 14-day withdrawalWithdrawable within 14 days without reason — may expire early once fully performed.
  • Provider cancels / force majeureFull refund of the amount paid (100%).
  • Add-on falls awayWhoever causes the removal bears it: provider removes → full refund; you deselect → per tier.
  • Illness / death / hardshipVoluntary provider goodwill — no automatic legal claim.
  • No-showNot showing up without cancelling counts like a very late cancellation.

Simplified overview. The exact percentages, deadlines and amounts are set by the provider; they are shown to you before completing the booking and recorded with it.

Self-cancellation — the provider's tier

If you cancel yourself, any refund follows the provider’s cancellation tiers — the earlier before the course starts, the higher (e.g. tiered 100% / 50% / 0%).

Example (for illustration only)

A tier could look like this, for example: 100% back when cancelling early, 50% closer to the start, 0% at short notice. This is expressly only an example — the binding values and deadlines are set by your provider and you see them before completing the booking.

You will see the binding cancellation terms with exact deadlines and amounts before you complete the booking; they are recorded at the time of booking.

14-day right of withdrawal (§ 312g BGB)

14-day right of withdrawal (§ 312g BGB): you may withdraw within 14 days without giving any reason.

Important: the right of withdrawal can expire early if, with your express consent, the course begins and is fully performed within the 14 days. Until then you can withdraw without giving any reason.

Withdrawal policy →

Provider cancellation, force majeure, minimum participants = 100%

In these cases the cancellation is not down to you — so the amount paid is refunded in full:

  • The provider cancels the course.
  • The course is cancelled by force majeure (e.g. a natural event, an official order).
  • The minimum number of participants is not reached and the provider therefore cancels.

For payments made via the platform, the refund is processed back to the original payment method.

Add-on removal — whoever causes it bears it

For every add-on (e.g. catering, accommodation, materials, exam) the same fair principle applies as for the course itself — what matters is who triggers the removal.

  • If the provider removes an add-on, the provider refunds that add-on in full.
  • If you deselect an add-on yourself, any refund follows the provider's cancellation tier.
  • If an add-on falls away due to force majeure, it is refunded in full (100%).

Illness, death and hardship — voluntary goodwill

In cases of illness, death or a comparable hardship, the provider decides on a refund as a matter of goodwill. Many providers are accommodating here — but they are not obliged to be.

To be honest: there is no automatic legal right to a refund here — the decision lies with the provider.

Private payment (offline)

With private payment too — when you pay the provider directly, without Stripe — your booking is binding once the provider accepts it, and the cancellation tier shown at booking is the contractual yardstick. Any refund of the amount paid is then settled directly between you and the provider; the platform documents it.

For private payments, the refund is settled directly between you and the provider — the platform never holds the money and documents the settlement.

No-show — not turning up

If you do not turn up without cancelling beforehand, this is treated like a very last-minute cancellation: the highest step of the provider's cancellation tier applies, usually with no refund. So it is better to cancel in good time as soon as you know you cannot attend.